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Returns & Cancellation Policy

At Laguna Marble we stand behind the quality of our products. If a purchase doesn’t work out for you, we will make the return/exchange process fast and simple.

Return Policy

  • You may return uninstalled-unused-undamaged items within 30 days of delivery for a full refund. A 10 % restocking fee may apply.
  • Returned items must be in new condition and in the original packaging.
  • Laguna Marble will pay for the outgoing and return shipping costs only if the item is damaged upon arrival or there is a product defect. Please note that variation in glass, concrete or stone color and veining is not considered a product defect.
  • All of our products are handcrafted and there are not identical items.
  • Returns have a 10 percent restocking fee. We will waive this fee if an item is damaged upon arrival or there is a product defect.
  • To request a return, please send us an email to support@lagunamarble.com and request a Return Merchandise Authorization (RMA) number.

Sending your Package

  • Print the RMA number & return shipping label and attach it to the box with clear packing tape.
  • Please re-pack your return securely in the original packaging making sure the item will not shake or move during shipping.

Refund

  • Once the return item is received and inspected by our warehouse, we will send you an e-mail and process your refund. Items must be in new condition.

 Cancellation Policy

  • You may cancel an order within 4 hours after placing the order by sending an email to support@lagunamarble.com. After that point, the order will be processed for delivery to you.