Return Policy

Return Policy - Stone Vessel Sinks

  • You may return uninstalled-unused-undamaged Vessel Sinks within 30 days of delivery for a full refund. A 10 % restocking fee may apply.
  • Returned items must be in new condition and in the original packaging.
  • Laguna Marble will pay for the outgoing and return shipping costs only if the item is damaged upon arrival or there is a product defect. Please note that variation in concrete, stone color and veining is not considered a product defect.
  • Customer is responsible for outgoing and return shipping fees in case of Buyer's remorse. 
  • All of our products are handcrafted and there are not identical items.
  • Returns have a 10 percent restocking fee. We will waive this fee if an item is damaged upon arrival or there is a product defect.
  • To request a return, please send us an email to support@lagunamarble.com and request a Return Merchandise Authorization (RMA) number.

Return Policy - Fire Pits

  • You may return uninstalled-unused-undamaged Fire Pits within 30 days of delivery for a full refund. A 10 % restocking fee may apply.
  • Returned items must be in new condition and in the original packaging.
  • Laguna Marble will pay for the outgoing and return shipping costs only if the item is damaged upon arrival or there is a product defect. Please note that variation in concrete, stone color and powder coating is not considered a product defect.
  • Customer is responsible for outgoing and return shipping fees in case of Buyer's remorse. 
  • All of our products are handcrafted and there are not identical items.
  • Returns have a 10 percent restocking fee. We will waive this fee if an item is damaged upon arrival or there is a product defect.
  • To request a return, please send us an email to support@lagunamarble.com and request a Return Merchandise Authorization (RMA) number.

Return Policy - Bathroom Vanities & Sideboards

At Laguna Marble we stand behind the quality of our products. Our Bathroom Vanities and Sideboards are made to order, and we don’t offer returns or exchanges. Please contact us directly if you have a problem with your order and we'll work together to resolve it.

Sending your Package

  • Print the RMA number & return shipping label and attach it to the box or wooden crate with clear packing tape.
  • Please re-pack your return securely in the original packaging making sure the item will not shake or move during shipping.

Refund

  • Once the return item is received and inspected by our warehouse, we will send you an e-mail and process your refund. Items must be in new condition. Refunds apply for Stone Vessel Sinks and Fire Pits only. 

 Cancellation Policy

  • You may cancel an order within 4 hours after placing the order by sending an email to support@lagunamarble.com. After that point, the order will be processed for delivery to you.