Return Policy - Fire Pits
- You may return uninstalled-unused-undamaged Fire Pits within 30 days of delivery for a full refund. A 10 % restocking fee may apply.
- Returned items must be in new condition and in the original packaging.
- Laguna Marble will pay for the outgoing and return shipping costs only if the item is damaged upon arrival or there is a product defect. Please note that variation in concrete, stone color and powder coating is not considered a product defect.
- Customer is responsible for outgoing and return shipping fees in case of Buyer's remorse.
- All of our products are handcrafted and there are not identical items.
- Returns have a 10 percent restocking fee. We will waive this fee if an item is damaged upon arrival or there is a product defect.
- To request a return, please send us an email to support@lagunamarble.com and request a Return Merchandise Authorization (RMA) number.